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PAYMENT METHODS
LOCAL DELIVERY SERVICE AND CHARGES
OVERSEAS SHIPPING
OUR RETURN POLICY
CONTACT US
PAYMENT METHODS
In-Store
Cash | Amex | Visa | MC
Other Payment Options
Bank Transfer
Our online store prices are in Hong Kong dollars, so we'd appreciate it if you could pay in the same currency.
To ensure timely processing of your order, we kindy ask that payment must be in full beforehand. Thank you!
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LOCAL DELIVERY & OVERSEAS SHIPPING
Our top priority is making sure that your shopping experience is a pleasant one. That's why we take great care in handling all of our merchandise at our Kam Tin factory showroom. You can rest assured that your purchases will be in good hands!
IN-STORE PICK-UP – Free
Simply leave a message “Pick-up in store” at checkout. We will notify you once your order is ready.
LOCAL DELIVERY SERVICE AND CHARGES
For your convenience, we offer local delivery services for our online store purchases. Here are the starting rates for delivery to different areas:
- Hong Kong Island: Starting at HK$450*
- Kowloon: Starting at HK$350*
- New Territories: Starting at HK$350*
- Sai Kung District - Clearwater Bay & Tseung Kwan O: Starting at HK$400*
- Airport & Tung Chung: Starting at HK$400*
- Discovery Bay: Starting at HK$550*
For furniture and oversize-item delivery, our 2-person team will handle the job. Here are the starting rates based on the size of the item:
- Size 1.6 meters: Starting at HK$1000*
Please note the following additional charges:
- Walk up charge of HK$200 per level for the first 2 levels
- Walk up charge of HK$300 per level for the 3rd to 4th floor
- Additional charges for parking/loading zone fees/entry permit
- Additional charge depending on distance from the loading zone
Please note that the actual delivery charge for your purchase may vary based on its size/weight and your location. For any inquiries regarding our delivery services, feel free to contact us. Delivery charges are based on elevator accessible floors and vehicle loading zone level, and the buyer assumes responsibility for any undeliverable items due to access. We highly recommend ensuring sufficient access for larger item deliveries to avoid any issues.
We also welcome your preferred choice of logistics company, including Hong Kong Post, SF Express, and GoGo Van.
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OVERSEAS SHIPPING
We understand that timely and cost-effective delivery is important to our international customers. Therefore, we offer various shipping options to cater to your needs.
For small shipments, we recommend Hong Kong Post, which provides surface, air, and speedpost services at an economical rate. For larger or fragile items, we offer in-store pick-up or local delivery only, either from our factory showroom or through your preferred courier or logistics company.
HONG KONG POST
To ensure the best service and reliability, we highly recommend Hong Kong Post's Airmail or Speedpost service. However, we understand that different customers have different preferences and requirements for shipping. Therefore, we also welcome your preferred courier or logistics company.
Please note that shipping parcels involves a complex process, and once your order leaves our facility, we have no control over how it is handled or stacked. However, we take every precaution to securely package your items.
DUTIES AND TAXES
Please be aware that duties and sales taxes for your country are not included in the purchase price. As we have customers worldwide, we cannot determine these for every country. You will be responsible for paying any import duties and taxes.
If you need shipping information for an address outside of Hong Kong, please contact us for a quotation. We strive to provide you with the best shipping experience possible. If you have any questions or concerns, please don't hesitate to reach out to us.
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OUR RETURN POLICY
ALL SALES ARE FINAL.
All items and services are not eligible for a return, refund, exchange or store credit once purchased.
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CONTACT US
Address: 195-B Kam Sheung Road, Kam Tin, New Territories, Hong Kong
Phone (852) 24777202
WhatsApp (852) 66068218
Email sumngaibrass@gmail.com | sales@sumngaibrass.com
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