Payment Methods
Order Processing and Shipping/Delivery Information
Custom Duties and Taxes
Service and Exchange
Disclaimer and Limitation of Liability



Payment Methods

What payment method does Sum Ngai Brass Ware accept?
We currently accept your order via telephone and email. If you are ordering by telephone or email, you can also pay by bank draft or money order. Sorry, no personal cheques are accepted. DO NOT EMAIL YOUR CREDIT CARD INFORMATION since email information does not go through our secure pipeline and does not get encrypted.

Here are some other ways for you to choose for the payment:

1. Send Money through Paypal in HK Dollars (Recommended)
Please provide your Paypal account e-mail and we will send you the money request.

2. Direct Deposit to our HSBC Bank Account (Telegraphic Transfer)
Account Name: Tong Chi Ming
Account Number: 533-636460-833
SWIFE Code: HSBCHKHHHKH
Bank Address: Basement 1, HSBC Main Building, 1 Queen's Road, Central, Hong Kong.

3. By Western Union which is a famous worldwide money transfer company
FIRST NAME: CHI MING
LAST NAME: TONG
ADDRESS: 195-B KAM SHEUNG ROAD, KAM TIN, N.T., HONG KONG.

 

Who do I make my cheques payable to?
Please make certified cheques, bank drafts or money orders payable to:
Sum Ngai Brass Ware Manufacturing Company Limited

 

What currency should the payments be made in?
All our prices are in Hong Kong dollars, so your cheque payment should be made in Hong Kong dollars.

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Order Processing and Shipping/Delivery Information

Do you take international orders?
We ship worldwide.

How can I order from Sum Ngai Brass Ware besides using the website?
Orders can be taken by telephone or email. We will contact you by telephone or email to confirm your order and determine method of payment if payment information is not provided. DO NOT SUBMIT YOUR CREDIT CARD INFORMATION ON EMAILS since emails do not go through our secure pipeline and does not get encrypted.

Mailing Address:  195-B Kam Sheung Road, Kam Tin, N.T., Hong Kong.

Email:  sales@sumngaibrass.com

Tel:  (852) 24777202  , 24787272  , 24793938     

Do you take special orders?
Yes. If you have visited the showroom and would like to purchase the item that is not on the website, please contact us for pricing and delivery. If you want to inquire about an item, please contact us for availability. There are well over 1,000 items in the factory showroom that are not available online however; we will try to meet the needs of custom orders on an individual basis.

Can I cancel or change my order?
Yes, provided your order has not been shipped. Please contact us by telephone or email as soon as possible with your order confirmation number for tracking purposes. Do not mail your cancellations or changes since mail delivery takes several days depending on where you live and will delay your request.

How do I know if the item I want is available?
We will contact you as soon as possible in the event that we cannot meet your needs.

Local Delivery Service ~ Standard Delivery Charges
Hong Kong Island     start at  $ 350.00 HKD

Kowloon                      start at  $ 250.00 HKD
New Territories          start at  $ 250.00 HKD
Discovery Bay            start at $ 450.00 HKD
          

*Charges will be applied if parking/loading zone fees are incurred.
*Additional charge will be applied depending on the distance from the loading zone.
*Delivery charges are based on elevator accessible floors and vehicle loading zone level.
*Some of our furniture is larger than you may expect.  So before we deliver your order, you need to check the measurements of the products you are buying and make sure there will be sufficient access for us to deliver them.

International Shipping Enquiries
We provide global shipping service for your convenience.  To get a shipping and handling quote for the items that you are interested, please contact us with your shipping address and let us know your shipping preference.  We will get back to you with the details since each product, country and carrier has different restrictions on packing, weight and size.

For small volume of goods, the most economical choice is Hongkong Post which provides surface, air and speedpost services.  Your preferred choice of logistic company is also welcomed.

 

Hong Kong Post Shipping Methods and Time
Hongkong Post Surface Mail (Estimated time in transit to major cities:  8-10 weeks)
*no insurance coverage.
*recommend for non-fragile items (i.e.  brass ware).
*recommended weight:  max. 15.0kg per parcel including packing materials.


Hongkong Post Speedpost (Estimated time in transit to major cities:  5-7 business days)
*no insurance coverage.
*limited damage coverage.
*recommended for fragile items (i.e.  porcelain, ceramic, lampshades).
*weight restriction:  max. 20.0kg per parcel including packing materials.

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Custom Duties and Taxes

Who pays for any Custom Duties and Taxes?
Since we have customers globally, we cannot determine the duties and taxes for every country. You will be responsible for any government duties and taxes for your country for items purchased. Contact your local government agency for tax and duty rates as they apply to: "brassware for decoration purposes manufactured wholly in China". You may also want to contact your post office for information on goods delivered to you via the postal system.

Can Country of Origin certificates be provided?
If you require a Country of Origin certificate for customs purposes, a US$ 50.00 charge will be added to your total price. This is the cost for the manufacturer to obtain one from the Hong Kong Government. Check with your local Government customs agency since this may be more expensive than the duties if any, charged to you by your Government.

Please be informed that merchandise may be subject to customs inspection and duty in most of the countries, and consequently delivery may be subject to delay.  The time for customs clearance has not been included in the delivery speed.  The Customs Office in all countries have their right to inspect all the mails for their countires and levy the customs charges for the items.

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Service and Exchange

How do I contact Sum Ngai Brass Ware?
You can contact us by:

Mailing Address:  195-B Kam Sheung Road, Kam Tin, N.T., Hong Kong.

Email:  sales@sumngaibrass.com

Tel:  (852) 24777202,   (852) 24787272,   (852) 24793938     

If I don't like what I ordered, can I return it for an exchange?
No refund or exchange on all merchandise.

No return or exchange on special order.
 

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Disclaimer and Limitation of Liability

All material on this site (i.e. images, illustrations, text, code etc.) is owned and controlled by Sum Ngai Brass Ware. No material from www.sumngaibrass.com may be copied, reproduced or modified for redistribution in any way or format. Materials shown on the website may not be copied or used for personal or commercial purposes other than for the purchase of products found on the site. The use or misuse of any content found on this website is strictly prohibited.

Sum Ngai Brass Ware will strive to provide you with the most reliable and up to date information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will accept the unit back and offer an exchange. Sum Ngai Brass Ware reserves the right to update and change any information such as pricing, description or products, in part or in whole, without any prior notice.

Sum Ngai Brass Ware is not responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or product found on this website.

Your use of this website signifies that you agree with and understand fully the terms outlined in the website.

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We ship worldwide.  Please contact us for shipping cost.